SmishAlert

Banks and credit unions

Give every customer somewhere to send a suspicious text.

SmishAlert gives customers an immediate answer when something doesn't look right, and gives your fraud and security teams visibility into the scams targeting your institution.

See Customer Protection in ActionRun a Customer Scam Intelligence Pilot

REPORT: the customer experience

A trustworthy answer, in the moment it matters.

No app to install, no account to create, no hold music. A customer forwards the message and gets a plain-language assessment within moments.

  1. 1

    A customer receives a suspicious text

    It looks like it came from you. It says their account has been restricted and gives them a link.

  2. 2

    They forward it to your security number

    A screenshot, the copied message, or the sender's number. Whatever they have.

  3. 3

    They get immediate guidance

    A clear assessment and a next step, in language a customer can act on.

  4. 4

    Your team sees the threat

    That report joins the picture of what is impersonating you, across your whole customer base.

Millions of customers. One trusted reporting channel.

No app rollout required. Coverage on day one for everyone you serve.

Campaign IntelligenceExample

Account-restriction lure

Impersonating Regional bank · Urgent verification link

Reports
38
First seen
3 days ago
Channels
SMS, iMessage
Reports, last 7 days9 today

Latest report

Reporter #A83F · +1 (555) 013-2290

ALERT: Your account has been restricted due to unusual activity. Verify now: secure-login-bank.com/verify

Likely fraudulent

UNDERSTAND: what your fraud team sees

Intelligence on the scams targeting your customers, while they are still active.

Individual reports become named campaigns. Your fraud and security teams see the brand being impersonated, the lure, when it started and how many customers it has reached.

  • Which campaigns are impersonating your institution right now
  • The lures and sender patterns behind them, grouped automatically
  • How many customers have reported each one, and the trend
  • The negative answer no caller-side service gives: this is not us

Gain intelligence on scams targeting your population while campaigns are still active, giving fraud and security teams time to investigate, warn customers and coordinate a response.

Branded-caller and call-authentication services tell the customer when a call is really you. SmishAlert answers the other question: when a text or call is not you, and who is being targeted with it.

Campaign Intelligence. The automatic identification of coordinated activity across reports and protected devices. When a message or link is confirmed malicious, the next unknown-sender check on any protected iPhone marks it automatically.

PROTECT: your own people, next

The same platform protects your workforce and your highest-risk roles.

Executives, treasury, wire desks and IT administrators are targeted by name. When you are ready, the app extends proactive protection to them, on managed and personal devices, with the same console.

Executives and their assistantsTreasury and wire operationsControllers and financeIT administratorsBranch and contact-center leadership

SmishAlert is a lightweight iOS and Android app: managed fleets deploy it through your MDM (zero-touch), and BYOD users self-install and redeem a code. Reporting by text needs no app at all.

Workforce and high-risk protection

One platform

Report. Understand. Protect.

The same platform your fraud and security teams use for the people you serve extends to the people you employ.

1 of 3

REPORT

Give anyone a trusted place to send suspicious messages and get immediate guidance. No app required.

Customers, students, employees, anyone your organization serves.

2 of 3

UNDERSTAND

Give security teams visibility into attacks, targeting patterns, campaigns and organizational exposure.

Security, fraud and IT leadership.

3 of 3

PROTECT

Proactively identify and stop threats for employees and high-risk users.

Your workforce, executives, and the people attackers target most.

How the platform fits together

Why this holds up

Most forwarded reports are not fraud. Reports are cheap; triage is what you are buying, and SmishAlert does the triage.
Verizon's 2026 DBIR: 41% of social-engineering breaches now use a vector other than email.
Messages you send are analyzed to answer you and are not kept. Your phone number is not stored on a permanent record.
No app needed for reporting. The app is optional, for protecting your own people.

FAQ

Questions security leaders ask

Do our customers need to download anything?

No. They text or forward the suspicious message to your dedicated number and get an answer back. The app is only for your own workforce, if you choose to extend protection to them.

What does a customer actually get back?

One of four assessments in plain language: Likely fraudulent, Suspicious, No clear signs of fraud detected, or We can't determine this confidently, plus a next step. SmishAlert identifies evidence of risk. It never tells a customer a message is safe or genuinely from you.

What do we see?

Reports grouped into campaigns, the brand being impersonated, the lure, the timeline and the volume. Reporters appear as opaque identifiers, never as phone numbers, by default.

How is this priced?

As a platform contract for your institution. Talk to the team and we will scope it to you.

Customer protection

See what is impersonating you this month.

A short walkthrough of the customer experience and the fraud-team view, then a credited pilot on a slice of your customer base.

See Customer Protection in ActionTalk to the team

Or take the 2-minute self-evaluation , no email required.